One system for every audit, every corrective action, every certificate — across 140+ housing providers.
Morgan Lambert is the UK's leading independent gas and electrical safety auditor for the social housing sector. Their auditors inspect heating and electrical installations across hundreds of social housing providers nationwide — checking contractor work against British Standards, flagging defects, raising corrective actions and producing compliance reports.
Before the platform, the operation ran on a patchwork of disconnected systems. Audit results were captured in standalone forms and spreadsheets. Corrective actions were tracked in emails. Certificate validation was manual — auditors eyeballed LGSRs and EICRs one by one. Quality scoring for engineers and contractors lived in separate spreadsheets. Reporting to housing association clients meant pulling data from multiple sources and assembling it manually. Nothing linked back to a single source of truth.
As Morgan Lambert's client base grew beyond 140 registered social landlords — ranging from providers with 500 properties to organisations managing over 100,000 — the manual approach couldn't scale.
- Field audit capture — Auditors complete structured inspection forms on-site (gas, electrical, commercial plant rooms), with photos, GPS, timestamps and field notes captured against the relevant British Standard.
- Certificate validation — Every LGSR, EICR and compliance certificate is ingested and checked against regulatory requirements. Missing fields, anomalies and non-compliant entries are flagged automatically — before they reach the housing association client.
- Corrective action workflow — When an audit reveals a defect or non-compliance, a corrective action is raised, assigned to the responsible contractor, tracked through resolution steps, and closed with evidence. Full audit trail at every stage. Escalation rules ensure nothing goes stale.
- Quality control & engineer scoring — Every audit contributes to a quality profile for the engineer and contractor involved. Pass rates, failure categories, recurring issues and response times are tracked and scored — giving Morgan Lambert and their housing association clients data-driven quality oversight.
- Client reporting portal — Each housing association client gets a branded portal view showing their compliance status, audit results, outstanding corrective actions, contractor performance and trend data. No more assembling reports from spreadsheets.
- Management dashboards — Management dashboards showing audit volumes, regional coverage, corrective action turnaround times, compliance rates and auditor workload — giving directors real-time visibility across the entire operation.
The platform integrates with Morgan Lambert's existing scheduling, document storage and communication systems — consolidating what was previously spread across email, shared drives and disconnected tools into one ecosystem.
- One platform replacing spreadsheets, email-based tracking, manual certificate checking and disconnected reporting tools
- Full corrective action lifecycle — raise, assign, track, resolve, close — with audit trail and escalation
- Automated certificate validation against British Standards (gas and electrical)
- Quality control scoring for every engineer and contractor, built from real audit data
- Client-facing portal giving housing associations live compliance visibility
- Scalable to 140+ housing provider clients without adding manual overhead